Rental Policies

We want you to enjoy your stay...

... every time you visit one of our properties. So that everyone is clear on what's expected, here are the house rules:

• Two Night Minimum is required. Holidays & peak season may require 3 nights. Some homes are only available by the week. Some homes can be rented on a monthly basis; call for availability.
•   Weeks run Friday through Friday or Sunday to Sunday.
• CHECK-IN is after 3PM daily. CHECK-OUT by 11AM daily.
• Visa & MasterCard, Cashier's Checks and Money Orders Accepted.
• Tenants must be 24 years of age. NO HOUSE PARTIES, PLEASE!
• 50% of total amount is due upon booking. The balance is due thirty days prior to arrival. An authorized HOLD will be placed on your credit card for a Security and Damage Deposit, but this amount will not be collected unless there is damage to the property.
• All reservations are subject to a reservation fee, 7% NC sales tax, 3% local occupancy tax.
• Personal items and paper products are not supplied. Please bring your own, thanks!

Cancellation Policy: if we can re-rent on the same terms as your lease, we will refund all monies paid less a $50 processing fee. 

• We reserve the right to make a substitute accommodation for you if circumstances demand.
• All homes are fully equipped for normal housekeeping. Towels and linens are provided in some of our properties, but you may need to bring your own. Please check in advance. If you choose to use our linens, they must be washed, dried and folded at the end of your tenancy or an additional cleaning fee will be accessed.
• Tenant is not being charged a cleaning fee as long as the cabin is left clean. Guests are asked to leave the home in the same condition as it was found, including but not limited to floors, kitchen & bathroom. Failure to clean will result in a cleaning fee being accessed to your security deposit. If departing on a Sunday, Christmas or Thanksgiving Day, 1 bag of trash may be left bagged inside the home. Otherwise, you are expected to drop your trash off at one of the convenience centers in the county. (Directions are provided in each home.) Our Quality Control Staff will remove all ashes from fireplaces.
• Each home is equipped with a central heating source such as electric heat, oil or gas furnace. Some homes also have fireplaces or wood burning stoves that offer supplemental heat.
• Smoking is NOT permitted inside any of the homes. If it is determined that smoking did occur inside a nonsmoking home, an additional cleaning fee will be charged to cover the cost of smoke removal and any damages incurred.

VIOLATION OF NO SMOKING AND PET POLICY WILL RESULT IN IMMEDIATE EVICTION AND COLLECTION OF DAMAGE DEPOSIT.

• We do have some homes that allow pets. An additional nonrefundable fee of $30 is required for your furry (or scaly) family members. Bringing pets MUST be arranged in advance.
• Rental rates are posted per home. Check the listing for schedule of rates and occupancy. Every effort has been made to assure that the descriptions of the properties are correct, but we cannot be responsible for changes made by the owner to the furnishings or equipment. All equipment in your accommodations should be in working order. Please report any problems to our office. Every effort will be made to correct the problem, but we cannot refund your money due to mechanical failures.
• Please check the number of people each unit sleeps as detailed in the unit description. This represents the total number of people, including children allowed to stay in the house. IF MAXIMUM OCCUPANCY IS EXCEEDED, IMMEDIATE EVICTION WILL TAKE PLACE.
• If you vacation in the High Country during the winter months, please come prepared to drive in snow and/or ice to reach your destination. We do recommend chains or 4-wheel drive, as most of our homes are located on secondary roads. We are not able to make refunds due to inclement weather.
• We'll try to keep this page updated, however, RATES & AMENITIES ON THIS WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE.
• Local State & County Taxes Apply.  

Call us today, Email Us, or use our Online form for more information on specific properties.

HOT TUB CHEMICALS AND TESTING

DANGER

NEVER ENTER A HOT TUB PRIOR TO TESTING WATER FOR PROPER CHEMICAL BALANCE. ENTERING PRIOR TO TESTING CAN LEAD TO SERIOUS MEDICAL PROBLEMS.

 YOU ARE RESPONSIBLE FOR THE TESTING PROCESS DURING YOUR STAY. 

Typically the chemicals leech out of the water and the readings will be low. Test strips are located at each home that is equipped with a hot tub. Specific testing instructions are located on each bottle of test strips.  

Ph and total alkalinity can be raised simultaneously by adding “total alkalinity”. This should be added, with jets on high, about one to two ounces at a time until water test properly. In the absence of “total alkalinity”, normal household baking soda will substitute.  

Proper sanitizer levels are critical. This is the agent that neutralizes bacteria in the water. Sanitizers come in many trade names. Typically they are labeled as “MPS”, “Oxy Brite” or say:  Oxidizers or sanitizer. They can be added, with jets on high, about one to two ounces at a time until water test properly. In the absence of sanitizer, household Clorox can be added, with jets on high, about one eighth of a cup at a time.

You should never enter a hot tub dirty or with creams or oils. This will clog the filter and not allow the water to clean properly. This will severely curtail the filtering process.

  We will happily answer any questions you have about testing during normal working hours prior to your stay.

  Pamela Seatz
Home Town Realty of Ashe
1 W Main St
West Jefferson, NC 28694
866-212-4214
336-846-8250